Privacy Policy
Last Updated Date: April 23, 2022
Welcome to What a Package’s Privacy Policy. Thank you for taking the time to read it.
We appreciate that you trust us with your information and we intend to always keep that trust. This starts with making sure you understand the information we collect, why we collect it, how it is used, and your choices regarding your information. This Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum.
In Summary:
– Your data will only be used to improve our service to you and your experience with us.
– The protection of your data from unauthorized access is our number one priority, this includes doing everything to prevent unauthorized access, editing, or sharing of your data.
– We shall commit to communicating all necessary information in the clearest and concise manner to help you have the best experience on our website.
– You have the option to decide on what and how you hear from us.
– All personal data, if not essential for our analytics, shall be deleted so as to prevent excess information from being stored in our system
1. Legal Reasons We Collect Your Data
We shall be processing your personal information for the following reasons:
– The execution of contracts which you are party to
– Complying with our legal obligations
– Marketing and other legitimate interests pursued
2. Some Other Legitimate Reasons We Collect Your Data
These include the following:
– Collection of personal information in order to provide you with the best possible customer experience
– Operational requirements necessary for internal processes
– Fulfilling your requirements regarding our services and products
– Fraud prevention
– Exclusively for our own internal marketing, research, and product development
3. How We Collect Information About You
– Through online purchases (when you place an order)
– Via direct marketing (when you sign up to our newsletters)
– When you register for a What a Package account
– Via communication through our Customer Care
– When you subscribe to our Blog
Your information may also be automatically collected during visits to our website, these include information about your devices and browsing. This information is collected by the use of cookies and similar technologies. For more information about cookies please see our Cookie section below.
4. Why We Use Your Personal Information
– Processing and delivering your purchases
– Taking payments and making refunds
– Sending you service messages by SMS, email, or otherwise
– Providing customer care services and support, handling returns, and warranty claims
– All forms of fraud detection and prevention
– Security and Protecting our website
– Showing you our advertisements while you browse the web
– Providing you with information about our products and services, promotions, discounts, and news regarding your preferences and wishes
– Improving our website and mobile app
5. What Types of Data We Collect
– Identity and contact information (email address, first name, last name, address, phone)
– Financial and transaction information (credit card data, details about payments provided by 3rd party payment processors)
– Profile information (first name, last name, email address, password, and as additional non-mandatory user info: gender, and date of birth)
– Technical information (internet protocol (IP) address, your login data, browser info, time zone, language, browser plug-in types and versions, operating system, and other technology on the devices you use to access the What a Package website)
– Marketing and communications information (email address, first name, last name, gender, time zone, region, country, purchase date, IP address, order date, product purchased, subscription source, language, order ID, user ID, subscription date, last change date).
6. Sharing Your Information with Third Parties
We do not and will not sell any of your personal data to any third party – including your name, address, email address, or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
– Affiliated companies and processors based on the fulfillment of the purchase agreement or to perform internal processes and procedures.
– Companies issuing credit cards, providers of payment services to process payments, and banks, on the basis of your order, to fulfill a purchase agreement.
– Carriers to deliver your order or services.
– Other service providers and third parties involved in data processing.
– Third parties, such as law enforcement agencies, other governmental agencies, and related parties, if we are required by law to do so.
– Third parties carrying out surveys among customers.
We may provide third parties with aggregated but anonymized information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
7. How Long Do We Keep Your Personal Data?
We will keep your information for as long as you have your account, or as long as is needed to be able to provide services to you, including a product warranty lasting up to 10 years, or (in the case of any contact you may have with our Customer Care Team) for as long as is necessary to provide support-related reporting and trend analysis only.
We may keep some of your information, if required so by law, even after your account has been closed and we no longer need to provide any services to you.
Data used for direct marketing will be saved until the user unsubscribes or becomes inactive for more than a year.
8. What Are Your Rights
– The right to access the personal information we hold about you: You have the right to request information about the personal data we hold on you at any time. When you contact us, we will provide you with your personal data via email.
– The right to portability: You have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us. You also have the right to request that we transfer or port elements of your data either to you or another service provider.
– The right to rectification: You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed.
– The right to erasure: You have the right to request that we delete, stop processing, or collecting any personal data at any time
– The right to object to the processing of your personal data that is based on legitimate interest: Upon your request, What a Package will not continue to process your personal data unless we demonstrate a legitimate ground for doing otherwise, which overrides your interest and rights, or due to legal obligations or claims.
– The right to object to direct marketing: You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
Overall, as our customer or site visitor, you are entitled to complete information regarding the collection and processing of your personal data. If you would like to exercise your rights, require assistance, have a complaint, or just have any questions, please do not hesitate to contact us.
9. Children’s Privacy
The Website is not intended for the use of children and minors. We do not knowingly collect or use any Personal Information from children under the age of 13 and minors under the age of 18 and hereby specifically prohibit any user under the age of 18 from providing us with any Personal Information. If you are a parent of a child under 13 years of age or a parent of a minor under the age of 18 and you believe your child has provided us with Personal Information, please contact us by using the Contact Us button on our website and we will delete the information from our system.
We do not sell anything to Minors under the age of 18.
10. Website Security
It is entirely your choice whether or not you provide Personal Information to us. We have put in place physical, electronic, and managerial procedures to attempt to safeguard and help prevent unauthorized access, maintain data security, and correctly use the Personal Information we collect online. We take reasonable precautions to protect our customers’ Personal Information against loss, misuse, unauthorized disclosure, alteration, and destruction. We use encryption technology whenever receiving and transferring your Personal Information on our site. When you place an order or access your Personal Information on this Web site, we offer the use of a secure server.
However, please remember that no transmission of data over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot ensure or warrant the security of any information that you transmit to us or from us, and you do so at your own risk. We cannot ensure or warrant the security of any information you transmit to us by email and you do so at your own risk.
When we use third parties to assist us in processing your Personal Information or credit card information we take reasonable steps to require that they comply with this Privacy Policy and otherwise protect your Personal Information (including any credit card information).
If there is a breach of security involving your credit card information from our Website, we will inform you immediately and take commercially reasonable steps to rectify such breach.
If you believe your Personal Information is being improperly used by us or any third party, please immediately notify us about it.
In the event you choose to have an account with us, you should not share your login information with anyone.
11. About Cookies
Cookies are small text files sent from a website and stored in a user’s web browser while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s previous activity, thereby distinguishing the user from others using the site.
We use cookies to help you navigate our website efficiently and to perform certain functions, including site traffic analysis. Cookies may also recognize you on your next log-in and offer you content tailored to your preferences and interests.
We can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.
This site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages. However, you can at any time change or withdraw your consent from the Cookie Manager on our website.
12. How We Use Cookies
Types of cookies we use:
– Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
– Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
– Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
– Marketing cookies are used to track visitors across websites. The intentions are to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Please note that by deleting or disabling cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website, which will decrease the quality of your user experience.
If you wish to restrict or block all the cookies which are set by our website (which may prevent you from using certain parts of the site), or any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
13. Updates to This Privacy Policy
We reserve the right to change this Privacy Policy at any time. In the event we make material changes to this Privacy Policy, such policy will be re-posted in the “Privacy” section of our Website with the date such modifications were made indicated on the top of the page. Therefore, please review this Privacy Policy from time to time so that you are aware when any changes are made to this Privacy Policy. Your continued use of the Website after such change constitutes your acceptance of any such change(s), and if you do not accept any changes, you may choose not to use the Website or opt out by sending us an appropriate notice.
14. Legal Disclaimer
This Website operates AS-IS, and we do not represent or warrant that the Website will be available at all times, or that your use of the Website will be uninterrupted or error-free. We are not responsible for your ability to access this Website, or for matters beyond our control. This Website is intended for the use of US entities and individuals and runs on US-based servers, and we make no attempt to comply with the privacy (or security) policies of any country other than the United States. We will use commercially reasonable efforts to protect your Personal Information, but cannot assure that it will not be inadvertently disclosed.
15. How to Contact Us
We continuously ensure that we process your data in an open, accurate, and legal manner.
If you have any questions, comments, or requests regarding our Privacy Notice and data security in general, please feel free to contact us using the Contact Us section on our website or at info@whatapackage.com
