Shipping Policy

All orders within the US are shipped within two business days unless the item or items in your order are on pre-order. For international orders, shipping might take up to 5 business days because of the delay caused by the recent COVID-19 restrictions. While we will do everything we can to ensure you get your orders on time, we are not responsible for delays in receiving your package.

Please Note: We are currently disabled from taking any Pre-Orders and International Orders. In Case future, we will resume Pre-Orders and International Orders, and you will be only able to place the order via PayPal Payment Gateway. The CCBill Payment Gateway is restricted to Domestic Customers within the United States of America.

We apologize but we are temporarily unable to ship to PO Boxes. If your order has a PO Box, we will email you for an alternate address or we can cancel your order. If you want to change or cancel your order, send us an email within 24hrs.

Shipping, as well as billing, is discreet and will not have “What a Package” or any other adult company name visible. Most orders ship within 2 business days. You must be at least 18 years of age to order from What a Package. We will never knowingly ship an order to any persons under 18. By use of this site, you are confirming that you are 18 years of age or older.

Standard-sized products fit in a variety of flat-rate shipping boxes. If the product is oversized in either dimension or weight we will have to add additional shipping to the product. You can see what the shipping will be for the product in the cart before you check out. In some cases, additional shipping will be listed in the product description, but not always. Feel free to contact us if you have any questions about this by sending us a mail or using the Contact Us section on the website.

Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include: If you are no longer at the address when the package arrives such as shipping to a hotel if you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.

Products returned to us from failure to claim or bad addresses will be returned into inventory automatically. You will be charged for shipping plus a 10% restocking fee with a minimum of $10. The rest will be returned to you as store credit. If you would like the product, you will have to place an order again.

What if my item is back-ordered? A back-ordered item is an item that is out of stock but will be restocked shortly. Buying something on backorder means that you will receive your item with a slight delay. For an ETA of when a back-ordered item will be restocked, email us!

We are not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariffs.

We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.

What a Package is not responsible for lost or stolen packages. Once a package leaves our premises with a shipping carrier (USPS, FedEx, UPS, etc.), you must follow up with the carrier directly if your package is not delivered successfully. We will send you tracking information as soon as the package is sent out.

To track your package, please visit the carrier’s website and enter your tracking number into their tracking tool. If you can’t find your tracking number, please contact our customer service and we’ll be happy to supply you with your tracking information.